TERMS AND CONDITIONS
By using the Petfendy platform, you agree to the following terms and conditions.
Last Updated: December 15, 2024
İçindekiler / Table of Contents
1
General Provisions
These terms and conditions govern the use of the Petfendy platform.
The platform is operated by BSG PET CARE FOREIGN TRADE MARKETING AND INDUSTRY LIMITED COMPANY.
Petfendy is a direct service provider offering pet hotel, pet daycare, and pet taxi services at its own facilities. Petfendy is not an intermediary platform.
By using the platform, you are deemed to have accepted these terms.
When terms are changed, the current version will be published on the website.
2
Definitions
Platform:
Petfendy website and mobile application
Petfendy:
A direct service provider operating its own pet hotel, pet daycare, and pet taxi services
User/Pet Owner:
Pet owners who benefit from the services provided by Petfendy
Services:
Pet hotel, pet daycare, and pet taxi services provided by Petfendy at its own facilities
Reservation:
Requests made through the platform for Petfendy's services
Content:
All text, images, videos and other materials on the platform
3
User Obligations
Obligation to provide accurate and up-to-date information
Behaving in accordance with platform rules
Treating other users with respect
Not sharing illegal content
Responsibility for account security
Fulfilling payment obligations on time
4
Prohibited Uses
Using the platform for illegal purposes
Sharing false information and documents
Engaging in behavior that disturbs other users
Sending spam, advertising or unwanted content
Activities that threaten platform security
Sharing content that violates copyright
Spreading viruses, malware or malicious code
Platform access using automated systems (bots)
5
Service Conditions
Pet Hotel and Daycare Services
Petfendy provides pet hotel and daycare services at its own facilities
Reservation approval process is completed within 24 hours
Pet health status is checked before admission to the facility
Vaccination card and health certificate are mandatory
Compliance with Petfendy facility rules is required
Pet safety is Petfendy's responsibility
Pet Taxi Services
Petfendy provides pet taxi services with its own vehicles
Reservations must be made at least 2 hours in advance
Transport cage may be required for pet safety
Distance calculation is made with Google Maps API
Duration may vary depending on traffic conditions
Additional fees may apply for emergencies
6
Payment and Billing
Payments are received through İyzico secure payment system
Credit card, debit card and wire transfer options are available
Invoices are issued electronically
VAT inclusive prices are shown
Reservation is confirmed after payment approval
Refund conditions are specified in separate policy
7
Responsibility and Service Guarantee
Petfendy is a direct service provider offering pet hotel, pet daycare, and pet taxi services at its own facilities
Petfendy is responsible for the quality of all services provided
The safety and health of pets is our primary responsibility
Liability for platform interruptions is limited
Maximum care is taken for user data security
No liability is accepted for force majeure
No liability is accepted for indirect damages
8
Intellectual Property Rights
Platform content is protected by copyright
Petfendy brand and logo are registered trademarks
Necessary permissions must be obtained for user content
Unauthorized copying and distribution is prohibited
Users are responsible for the content they share
DMCA notifications are accepted and processed
9
Privacy and Data Protection
Personal data is protected under KVKK
Data processing purposes are specified in privacy policy
User rights are provided in accordance with KVKK
Cookies are used with user consent
Industry standards are applied for data security
Necessary notifications are made in case of data breach
10
Account Suspension and Termination
Accounts violating terms may be suspended
Account may be permanently closed for repeated violations
Users can close their accounts at any time
Data is deleted when account is closed
Unpaid debts may prevent account closure
Appeal process is conducted through customer service
11
Changes and Updates
Terms may be changed without prior notice
Important changes are notified by email
Current terms are published on the website
Platform use after change means acceptance
Users should regularly check for changes
12
Applicable Law and Jurisdiction
These terms are subject to the laws of the Republic of Turkey
Disputes are resolved in Ankara courts
Consumer Courts are competent for consumer transactions
Mediation and arbitration ways are open
Special provisions may apply for international users
Acceptance and Approval
You declare that you have read, understood and accepted these terms and conditions. Your use of the platform means that this acceptance continues.
Contact
For questions about terms and conditions:
legal@petfendy.com
+90 532 307 32 64
Bağlıca, Şehit Hikmet Özer St. No:101 Etimesgut/Ankara, Turkey